1. First, always check every credit card statement for any charges you do not recognize.
2. Call your credit card company to inquire about unrecognized charges. An unrecognized charge could be the result of a merchant using one name for billing and another name for advertising and selling. You can research company names at the Better Business Bureau's website (www.bbb.org). If you cannot attribute the charge to a personal purchase after speaking with the credit card company, you should file a dispute with the credit card company.
3. Always follow up a dispute you discussed over the telephone with a written dispute letter. Your written dispute should clearly identity your name, address, your account number, the charge in question and the reason behind your dispute. Include copies of supporting documentation you have, such as receipts (do not send originals).
4. Your dispute letter should be mailed to the "billing inquires" address of your credit card company and must reach the company no later than 60 days from the date of the statement containing the disputed charge. Make sure to get a receipt for the mailing of your dispute letter-- you should send a certified letter-- so you have proof the creditor received your dispute on time.
5. The credit card company must acknowledge receipt of your letter within 30 days, and they must settle your dispute within 90 days after receiving your letter.
6. If you are not satisfied with the resolution of your dispute, you may appeal to the credit card company within 10 days of learning their decision, or you may pursue a remedy in small claims court against the credit card company.
7. Some credit card companies (in their terms and conditions) will include an arbitration clause, rather than a court remedy, in order to limit a consumer's rights.
8. Consumers should be aware that no business should require a consumer to sign a waiver or give up legal rights.
Be aware of your rights when dealing with a Collection Agency.
Learn more about the Consumer Protection Act, 2002
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