If you feel you have not been treated properly by a credit reporting agency, you cam make a written complaint to the office of your provincial or territorial government that handles consumer affairs.
http://www.fcac-acfc.gc.ca/eng/resources/lodgeComplaint/Pages/MakingaC-Dposerun.aspx
http://www.fcac-acfc.gc.ca/eng/resources/lodgeComplaint/Pages/MakingaC-Dposerun.aspx